Good to know.
A few answers to the questions we hear most often about our digital products, printables and Etsy orders.
Frequently asked questions
Still have a question after reading these? We’re happy to help.
Where do I purchase your products?
Our products are available through our Etsy shop. Click any product link on this website to view the listing, pricing, included files and purchase options on Etsy.
Are your products digital or physical?
Most products in our shop are digital products, including planners, printables and digital tools. Please check the individual Etsy listing carefully for exactly what is included before purchasing.
How do I receive a digital purchase?
Digital purchases are delivered through Etsy according to the type of product you purchased. Your Etsy order page and the product listing will provide the relevant access or download information.
Can I access a digital product on my phone or tablet?
It depends on the individual product. Some products are designed as digital web tools, while others may be printable files or downloads. Please read the specific Etsy listing for device and format details.
Do you offer refunds on digital products?
Digital products can have different refund circumstances, so please review the applicable Etsy listing and Etsy’s policies before purchasing. If you have a problem with an order, contact us and tell us what happened.
I purchased something but can’t access it. What should I do?
First, check your Etsy order page and the instructions included with the product. If you’re still having trouble, contact us with your order details and a description of the problem so we can help.
Can I use your products commercially?
Usage rights vary by product. Please read the license or usage information included with the specific Etsy listing before using a product for business or commercial purposes.
Do you take custom requests?
Some requests may be possible depending on the product and project. Contact us with the details of what you’re looking for and we’ll let you know what we can do.
Where can I see your complete collection?
You can browse the complete Krystle Art Designs collection on Etsy, including planners, printables, digital tools, kids activities, greeting cards and more.
Didn’t find your answer?
No problem. Send us your question and include as much detail as possible. If it’s about an Etsy order, including your order information will help us assist you faster.
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